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Modernized a fragmented DevOps ecosystem: retired legacy DevOps tooling, unified on GitHub Actions and ArgoCD, migrated legacy Monolith to Microservices on EKS (250+ services in 9 months), and launched an Internal Developer Platform with 50 plus golden paths for self service.

• Deploy frequency improved from monthly to daily or hourly via reusable pipelines
• MTTR reduced from hours or days to minutes with SRE runbooks and automation
• SOC2 and PCI controls embedded in CI/CD and platform guardrails
• Cycle Time for new services/infrastructure reduced from weeks to minutes

Consolidated bespoke monitoring into Datadog, integrated distributed tracing with OpenTelemetry, and standardized SLOs and alert policies across 250 plus services.

• Alert noise down about 80% using SLO based alerting
• Observability spend down about 75% by consolidation
• Established SLIs and SLOs and Incident Response processes
• Blameless postmortems and reliability reviews institutionalized
• Introduced software service catalog with scorecards

Reduced AWS cloud spend by 64% YoY through FinOps and modernization while accelerating our origination and servicing volume by 10x.

• Savings of more than $2mm/yr
• IaC coverage grew for low teens to more than 90%
• Number of micro-services grew 25 times (more than 250 services)
• Establishing AWS Well Architected frameworks
• Grew AWS footprint to support traditional applications, 100's of microservices, modern data/analytics workloads
• Introducing cloud governance and security posture management

Accelerated developer productivity and operational efficiency through AI-based tools and processes, including code completion, AI-ops, and MCP servers.

• AI-suggested Code Acceptance Rate ~40% through adoption of CursorIDE and GitHub Copilot
• First-touch resolution rate at 50% using AI-based operations
• Introduction of MCP servers into operations to enhance automated remediation and insights

Advanced organization from basic CI to robust GitOps on Kubernetes. Built reusable Terraform and Ansible modules. Embedded SAST, DAST, and container scanning into pipelines.

• Provisioning time reduced from days to minutes
• Shift left security and automated compliance in CI/CD
• Improved MTTR with centralized telemetry and proactive alerting

Supported 12 plus product lines and 1300 plus developers across 6 countries. Standardized CI/CD and DevSecOps pipelines, Global DevOps tooling consolidation, rolled out service catalogs and golden paths, and implemented observability across hybrid cloud. Introduced Terraform registry thus reducing infrastructure provisioning times.

• Accelerated onboarding and delivery with golden paths and documentation portals
• Secure by default pipelines with SCA, SAST, DAST, and vaulting
• Terraform registry that spanned On-prem, AWS, GCP and Azure infrastructure
• Leading PCI, SOC2 Type II and ISO 27001 security audits for the platform components

• IDP and Service Catalog
• Golden Paths
• Backstage
• Templates
• Self Service APIs

• AWS and GCP and Azure
• Kubernetes
• Networking
• Postgres and Kafka
• Vault

• GitOps and ArgoCD
• GitHub Actions
• Feature Flags
• Progressive Delivery
• DR and BCP

• SLIs and SLOs
• On call and Incident Ops
• Datadog
• OpenTelemetry
• DORA Metrics